QUBO Smart Door Lock Essential (2025 Edition) from Hero Group | 7-Way Unlocking | Fingerprint | OTP Remote Unlocking | PIN | RFID Card | Mobile App | Mechanical Key | 2 Year Brand Warranty | (Black)

I recently purchased this smart lock and am thoroughly impressed. It offers excellent value for money, with robust build quality and seamless functionality. The packaging was secure, and the product arrived in perfect condition.The installation process was hassle-free, thanks to the company's free installation service. The technician was skilled and efficient, completing the setup within 30-40 minutes.The app interface is intuitive and user-friendly, making it easy to operate the lock. Overall, I highly recommend this smart lock for its affordability, efficiency, and great features.

Great product. Satya who came for the installation was very professional, explained everything properly and cleaned up as well.

Very good customer service. Immediate action and installed the lock. I am extremely happy with your coordination.

It's a very good product...every facility given in lock is awesome but I have disappointed for the installation not given...if they haven't given the installation then how they can give the service...if required....

Good work done by Harsh during installation. Satisfied with his work.

Harsh- installation was good , experience was great

Consider buying this product if you don't need multi features and a simple digital lock. Battery life is good.Note: check installation support in your location or else you'll have to find a skill person for the installation.

I recently purchased two fingerprint lock systems from QUBO, one for my main door and another for my bedroom. Here’s my honest review of the product and service experience.Starting with the product itself, QUBO offers the lowest cost in the market for fingerprint locking systems, which has helped them significantly penetrate the home security segment. This affordability was a major factor in my decision to choose QUBO over other brands.However, my experience with the service team has been mixed. Initially, I ordered the Elite model for my main door, but it had an issue with the SMS pin feature. Fortunately, the company promptly exchanged it for a new one, and the service person who handled the replacement was professional. I was satisfied with how this situation was resolved.Encouraged by this, I ordered another fingerprint lock for my bedroom. Unfortunately, this time the service experience was far from satisfactory. The first technician who came to install the lock was visibly drunk and in an unkempt state. I had to ask him to leave immediately. Later that day, another technician arrived, but he too was unkempt and seemed unprofessional. When he saw that my door already had a circular lock, he suggested leaving it with a hole after uninstalling the old lock, which was completely unacceptable. I insisted that he remove the old lock, close the hole, and install the new one correctly. He agreed to return the next day at 9 AM to complete the job but didn’t contact me until 10:30 AM, asking if he could come then, which was inconvenient for me.What really concerned me was when this technician requested that I refrain from mentioning the drunkenness of his colleague in my Amazon review. This request was highly inappropriate and made me question the professionalism and training of QUBO’s service staff. It felt as if the two technicians were colluding to cover up the incident.Given these issues, I wonder if QUBO conducts proper background checks and provides adequate training to their service personnel. If not, they risk fostering a group of technicians who, at best, appear benign but could be harmful. I strongly urge QUBO to reconsider how they share customer information with service technicians. There should be a system where customers can input map details via the company’s WhatsApp or website, eliminating the need to share personal contact information with the technicians.Lastly, the second technician I encountered even had a squint, which made the situation more uncomfortable. I believe that QUBO should ensure their service personnel are well-trained, professional, and capable of handling all aspects of the lock installation without requiring excessive contact with the customer.Overall, while the product itself is competitive and well-priced, the service experience needs significant improvement. I hope QUBO addresses these issues to maintain customer trust and satisfaction.Update : 15/03/25The management has addressed the issue promptly and appreciate their quickness in responding to this matter.