BLACK+DECKER IR1350S Professional Steam Iron with Stainless Steel Soleplate and Extra-Long Cord, Purple

This iron is magnificent and boasts great quality! I had no problem using the steam setting with a low temperature for delicate fabrics as I have with other name brand irons in years past. It is lightweight and easy to maneuver; I plugged it in and begin using it immediately even though the instructions call for steps to go through prior to the first use. It is great that this iron utilizes regular tap water as well. I can’t wait to use the built-in cleaning feature to keep it pristine and shiny.

works really well and heats up great

I bought this Black and Decker (B/D) iron on Amazon and received it in 2 days (prime). It seemed to work great, but i then found the sprayer didn't work, which is a big deal to me bc most of my clothes are cotton. I went to Amazon to get a replacement, only to find that i had to deal directly with B/D. I didn't know at that time that time was to be suspended. I called B/D (Spectrum Home Appliance?) and Greg was great. Told me i needed to cut the plug of the cord and send them pictures, after which they would send me a replacement and would cover the shipping cost. He told me he'd send me and email with instruction and i should reply to email with the pictures. He noted the email could take up to half hour. Next day, when i hadn't received the email, i called back and Brent was great - he checked and read my email address to me and there was an error, which he would correct - i should expect the email in 5 minutes. About 3 hours later, no email, so i called again and spoke to "any name here". She was great, checked and read my email to me, and there was another error. She corrected it and said i would get the email soon. A few hours later, no email, i went online to B/D's website and filed a warranty request. I mentioned a transaction number i had received from Greg, and included JPEGs showing the plug cut from the iron cord. Next day i got an email from Spectrum thanking me for contacting customer service and stating they have escalated my complaint for further review and have waived the shipping fee. They also said i could mail the plug, or send PDFs of the photos, and upon receipt they would release the replacement. I sent the photos, they acknowledged receipt and said i would receive a tracking number when the replacement is mailed, after which the iron would arrive in 7-14 days. That was 7 days ago, incl. a weekend. Still no iron, and no update...COMPARE: Today i received a motorized computer desk from Flexispot, with a power cord that had severely bent prongs. I straightened the prongs as best i could, just to see if could test that the motors and rest of the desk worked properly; they did. I then called Flexispot and spoke with Geneva, who asked if i could send a photo of the damaged cord. I said i could and she gave me an email address and said she would wait for the photo. I took it and sent it to her, she received it, and within a couple of minutes said the replacement cord would be sent out, that i should receive it in 3-5 days. I've received 2 confirmation emails from Flexispot confirming this matter.SO: i've had good luck with B/D products, but i am disappointed by their glacially slow customer service. First, i thought how wasteful to cut the plug from cord, thus leaving the iron destined for the landfill. i could have given it to a local thrift store and said "compliments of B?D". Second, while the customer service reps were friendly and seemed helpful, three different individuals messed up my email address, which has some same sounding letters, but i recite them with an exemplified word (e.g., C as in Charles (one rep put 2 Cs; P as in Paul - a rep put in a T). and Third - B/D - Spectrum - please get on the clock and send the damn replacement iron!UPDATE:so, it turns out at the time i edited my original review (as time seemingly went on with no progress), Spectrum had shipped the replacement, they just hadn't informed me, though they had said they would let me know when it was shipped and a tracking number was available. a day or two after i edited the review, i emailed them and asked if any progress, and they replied with the tracking number, indicating it was shipped 3 days ago. i received it the next day (the same day i received the above- mentioned power adapter from Flexispot). So, in the end, customer service did a good job getting the replacement iron to me, notwithstanding the hoop jumping and lack of communication.i've updated my review from 1 star to 4 stars, first, bc customer service wasn't as bad as it seemed, and second bc the iron is great. a 5 star iron and 3 star experience dealing with the warranty for a brand new iron.And lesson learned - before ordering on Amazon, check into who you will have to deal with if the product turns out to be defective or you otherwise want to return it. Can't imagine what it would have been like if i just didn't want the iron, but i likely at least would have had to pay to ship it back to B/D.

Nice long cord, heats fast.

Buena plancha

buena calidad

This iron is lightweight and easy to handle. The dial goes to number six, but it doesn’t stay there. It seems to wander back-and-forth as you use the iron. I don’t use the steam function on any iron. I prefer to spray mist my cotton and linens. A good hot iron will sizzle if put onto a fabric that has been spray misted. This iron is not hot enough to sizzle. Anyone who has had to iron fabric, which has gone in the washer and dryer and gotten mangled wrinkled knows that you need a really hot iron to get the wrinkles out. This doesn’t do it. I wish I had realized it sooner, but like some other people, I didn’t need it right away and left it in the box past of the return by date before using it.

Love the iron, just not this one. Defective